How much does Document360 cost?

Document360 no longer publishes prices. Every plan is quote-only, priced on team accounts, workspaces, languages, SSO, privacy options and AI, so you need a sales conversation to learn the cost for your team. Eddy AI is included in its plans; an "AI Premium Suite" is sold as an add-on. (Competitor pricing checked Sep 2026.)

Is Document360 a help center or a knowledge base?

Both. Document360 is enterprise knowledge base software that can host either a public-facing help center for customers or an internal knowledge base behind SSO. It is one of the more capable tools in the category for large content libraries and multi-product orgs, but pricing and feature surface are tuned for enterprises.

How does Document360 compare on AI features?

Document360 ships an AI assistant called Eddy that answers questions grounded in your articles. Eddy AI is included in Document360 plans, and an "AI Premium Suite" is sold as an add-on; both sit inside quote-only pricing. Helprism includes its AI Answer Bot in the flat $49/month Pro plan with no per-resolution charge and bundles inline AI writing tools on both plans.

When should I pick Document360 over Helprism?

Pick Document360 when you need an enterprise-grade knowledge base for a large content library, formal workflow controls with audit trails, structured API documentation, private/SSO-gated hosting, and your procurement favors a long-tenured enterprise vendor.

When should I pick Helprism over Document360?

Pick Helprism when you want flat, published pricing ($49 or $99 a month per workspace) instead of a quote, AI included rather than added on, time-to-launch in under an hour with beautiful defaults, or a developer surface (REST API + MCP server).

How do I migrate from Document360 to Helprism?

Paste your Document360 help-center URL into the Helprism AI Onboarding Wizard. It reads each article, restructures the content into categories, and produces a complete draft in about a minute. Audit and edit, preserve URL slugs where possible, set up 301 redirects, and point your custom domain at Helprism.

Which is better for a small SaaS team?

Helprism, almost always. Document360 is quote-only and priced for enterprise knowledge bases, so a small team has to go through sales to learn the cost. Helprism Pro at $49/month covers 10 users with the AI Answer Bot included, every workspace starts with a 14-day free trial, and the price is on the website.

Helprism vs Document360: which help center fits your team?

An honest comparison of Helprism and Document360 — pricing, AI features, time-to-launch, workflows, and migration. Document360 wins on enterprise depth and API docs; Helprism wins on pricing, AI included, and time-to-launch for small and mid-market teams.

The short answer

Document360 is enterprise knowledge base software, refined over years for organizations that manage large content libraries across multiple products and teams. It is one of the more capable tools in the category for that profile — workflow controls, structured API documentation, granular permissions, public or internal hosting. Helprism is AI-first help center software with flat pricing — AI Onboarding Wizard builds a complete first draft from a URL in about a minute, AI Answer Bot is included in the $49/month Pro plan, and beautiful design defaults ship on every workspace. Pick Document360 if you are an enterprise with thousands of articles and formal review workflows; pick Helprism if you are a small or mid-market SaaS team that wants a modern, AI-included help center launched this week at a published price, without a sales call.

Pricing — published flat price vs quote-only

Document360 no longer lists prices. Every plan is quote-only, priced on the number of team accounts, workspaces, languages, SSO, privacy options and AI. Eddy AI is included; an "AI Premium Suite" is sold as an add-on. Helprism is flat per workspace with users included: Pro $49 (10 users; AI Answer Bot, custom domain, widget, MCP server, coding-agent sync in beta), Business $99 (unlimited users, REST API), each with a 14-day free trial. Because Document360 is quote-only, there is no like-for-like price gap to publish; ask Document360 for a quote at your team size and compare it with Helprism's published price. Competitor pricing checked Sep 2026.

Feature-by-feature comparison

Both tools cover the core help-center surface: editor, categories, search, public site, custom domain, multilingual, analytics. Document360 offers Markdown + WYSIWYG dual editing, dedicated API documentation support (OpenAPI/Swagger), mature workflow states, private/SSO-gated hosting, and the Eddy AI assistant (included; an AI Premium Suite is an add-on). Helprism offers a Notion-style block editor with inline AI, an AI Onboarding Wizard that drafts a full help center from a URL in ~60 seconds, AI Answer Bot included in Pro $49/month, single-script-tag Shadow-DOM widget, one-click AI multilingual translation per article, REST API on Business $99/month, and an MCP server for Claude Code/Cursor/Windsurf on Pro and Business.

Where Document360 wins

Enterprise content libraries — thousands of articles across multiple products with version branches and language variants; Document360's category manager, granular permissions, and mature workflow states are built for that scale. Private knowledge bases behind SSO — Helprism is public-only. API documentation alongside KB — Document360 has dedicated OpenAPI/Swagger support. Formal review workflows with audit trails — more knobs than Helprism's draft → in review → published flow. Procurement-friendly vendor — years-on-the-market profile for enterprise contracts.

Where Helprism wins

Time to launch — paste your site URL into the AI Onboarding Wizard; complete first draft in 60 seconds, live in under an hour vs. 1-4 weeks for Document360. Predictable, published pricing — $49 or $99 a month per workspace with users included, vs. Document360's quote-only pricing. AI included, not metered — AI Answer Bot in Pro $49/month with no per-resolution charge; inline AI writing on both plans. Beautiful default design — workspaces look modern without customization. Developer surface — REST API + MCP server for Claude Code, Cursor, Windsurf. SEO defaults — server-rendered HTML, JSON-LD (Article, HowTo, BreadcrumbList, Person author), per-workspace sitemap, IndexNow on every workspace.

When to pick each

Pick Document360 if you are an enterprise managing a large content library across multiple products, you need formal review workflows with audit trails, you need API documentation alongside customer-facing articles, you need a private (SSO-gated) knowledge base, or your procurement standards favor a long-tenured enterprise vendor. Pick Helprism if you are a small or mid-market SaaS team, you want a flat, published price instead of a quote, you want AI features included rather than added on, you want to launch this week with beautiful defaults, or you want a developer surface (REST API + MCP) for AI-assisted content workflows.

How to migrate from Document360 to Helprism

Paste your Document360 help-center URL into the Helprism AI Onboarding Wizard — it reads each article, re-structures into categories, and produces a complete draft in about a minute. Audit and edit (15-20 minutes per article). Preserve URL slugs where Document360's URL pattern allows. Set up 301 redirects (not 302) from every old Document360 URL to the new Helprism URL — 301s transfer 90-99% of link equity. Point your custom domain at Helprism; SSL is automatic via Vercel. Submit the new sitemap to Google Search Console and Bing Webmaster Tools. Expect a 10-15% traffic dip in the first week; recovery typically takes 2-4 weeks.